Billing and Subscription FAQ
Common questions about K12 Plus billing, subscription plans, renewals, and invoices for district administrators.
This article covers common billing and subscription questions for district administrators managing their K12 Plus account.
Frequently Asked Questions
Q: How is a K12 Plus subscription structured?
A: Subscriptions are typically structured at the district level and may include access to multiple campuses and workflow types depending on your agreement.
Q: When does our subscription renew?
A: Renewal dates are set according to your district's contract. Your account representative can confirm the date.
Q: How do we add additional campuses to our subscription?
A: Contact your K12 Plus account representative. Additional campuses may require an addendum to your agreement.
Q: Where can we get a copy of our invoice?
A: Invoices are sent to the billing contact on file. Contact K12 Plus support with your district name and billing period for past invoices.
Q: Who do we contact to update our billing contact information?
A: Contact your account representative or K12 Plus support.
Q: Can we upgrade or downgrade our plan mid-year?
A: Plan changes are handled by your account representative and may be subject to contract terms.
Q: What happens if a payment is late?
A: Your account representative will typically reach out to the billing contact on file. Continued access depends on your contract terms.