How Does User Access and Permissions Work? (FAQ)
Frequently asked questions about user roles, permissions, and access levels in K12 Plus for teachers, coordinators, and admins.
Every user in K12 Plus is assigned a role that determines what they can see and do within the platform.
Frequently Asked Questions
Q: What determines what I can see in K12 Plus?
A: Your role determines your access, controlling which workflows, students, and administrative areas you can view or edit.
Q: Why can't I see the RTI MTSS or 504 Plan option on my homepage?
A: Your assigned role likely doesn't include permissions for that workflow. Contact your campus coordinator or K12 Plus admin.
Q: What is the difference between a campus view and a district view?
A: A campus view shows information limited to a single school campus, while a district view shows information across all campuses.
Q: Can my role be changed?
A: Yes, an admin with access to Roles and Permissions can update your role or create a new custom role.
Q: Who can create new roles?
A: Admins with access to the Roles and Permissions section can create, copy, and assign roles.
Q: I was assigned a new role but my access hasn't changed - what should I do?
A: Log out and back in to refresh your session. If access still doesn't reflect the new role, contact your admin.
Q: Can a student be linked to more than one coordinator?
A: Yes, a student can be linked to multiple coordinators if needed.