Why Are My Forms Not Sending or Saving?
Troubleshoot issues with parent input forms, teacher input forms, and consent forms not sending or saving in K12 Plus.
If a parent input form, teacher input form, or consent form isn't sending, reaching its recipient, or saving correctly, this is usually due to a missing link between an account and the student record, or an incomplete submission.
Symptoms
- Clicking Send Form does nothing or shows no confirmation
- A parent or teacher never received a form
- A submitted form doesn't appear in the student's record
- The Submit button remains inactive
Most Common Causes
The recipient isn't correctly linked to the student's record, contact information is outdated, a required field was left blank, or the page needs to be refreshed.
Solutions
Solution 1: Confirm the Recipient Is Linked to the Student
- Confirm the parent or guardian is listed on the student's record, or the teacher is assigned to the correct subject.
- If missing, an admin must update the student record.
Solution 2: Verify Contact Information
- Confirm the email address on file is current and correctly spelled.
- Resend the form using the plus (+) button.
Solution 3: Check for Incomplete Required Fields
- Review the form for required fields marked with an asterisk (*).
- Complete missing fields and click Submit again.
Solution 4: Refresh the Workspace
- After submitting or sending, refresh the page to confirm the action completed.
Tip: Avoid clicking Submit or Send Form multiple times - refresh first to check whether it completed, to prevent duplicate submissions.
If None of the Above Worked
Contact your K12 Plus admin with the student's name, form type, and the intended recipient's name and email.