Why Can't I Log Into K12 Plus?

Login issues in K12 Plus are usually caused by an incorrect password, a browser conflict, or an SSO configuration issue.

Symptoms

• 'Invalid credentials' error
• Login page reloads without an error message
• Access denied message from SSO provider
• Account locked or 'Too many login attempts' message

Most Common Causes

Incorrect or expired password, outdated cached credentials, or an SSO email mismatch.

Solutions

Solution 1: Reset Your Password

1. Click Forgot Password on the login page.
2. Enter your registered email and click Send Reset Link.
3. Check your inbox and spam folder.
4. Click the reset link promptly.
5. Set a new password and log in again.

Solution 2: Clear Browser Cache and Cookies

1. Open your browser's clear data settings (Ctrl+Shift+Delete or Cmd+Shift+Delete).
2. Select cookies and cached files.
3. Set the time range to All Time and click Clear Data.
4. Restart your browser and log in again.

Solution 3: Check SSO Configuration

1. Confirm your district's IT admin has assigned your account to K12 Plus in your identity provider.
2. Verify the email address in your identity provider matches your K12 Plus account email exactly.
3. Ask your IT admin to check the SSO logs for error codes.

If None of the Above Worked

Contact your K12 Plus admin or support with your account email, browser and version, a screenshot of the error, and whether your district uses SSO.