Why Isn't a Student Appearing in My Caseload?

If a student isn't appearing in your caseload, search results, or a workflow dropdown, this is usually a missing record, missing link, or permissions issue.

Symptoms

• Student doesn't appear in your caseload
• Student missing from a service request or meeting dropdown
• Searching by name returns no results
• A previously accessible student no longer appears

Most Common Causes

The student record doesn't exist yet, the student isn't linked to your account, their enrollment status changed, or your role doesn't include access to that student or campus.

Solutions

Solution 1: Confirm the Student Record Exists

1. Ask an admin to search for the student in Student Management.
2. If no record exists, an admin must create one before the student can appear in any workflow.

Solution 2: Confirm the Student Is Linked to Your Account

1. Coordinators: confirm the student has been linked to your account through User Management.
2. Teachers: confirm you have been assigned to the student for the correct subject.

Solution 3: Check Enrollment and Campus Status

1. Verify the student's enrollment status is active.
2. Verify the student's home campus matches the campus you have access to.

Solution 4: Review Your Role Permissions

1. Confirm your role includes access to the relevant workflow for that student.
2. Contact your admin if the student still doesn't appear.

If None of the Above Worked

Contact your K12 Plus admin with the student's full name, ID if known, expected campus, and where the student is missing.